The Arena North – Privacy Policy
Last updated: December 2025
The Arena North (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, our services, and our advertising, including Meta (Facebook/Instagram) lead forms.
By providing your information to us, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of personal information:
Information you provide directly
Name
Email address
Phone number
Suburb or location
Any details you provide in a Meta Instant Form, website form, or through direct communication
Automatically collected information
When visiting our website or ads, we may collect:
Cookies
IP address
Device type
Browsing behaviour
These help us improve our website and marketing.
2. How We Use Your Information
We use the information you provide for purposes such as:
Contacting you about training programs, offers, or enquiries
Providing you with information about The Arena North’s services
Booking consultations or trials
Delivering personalised communication and follow-up
Improving our services, marketing, and member experience
Complying with legal obligations
We will never sell your data or share it with third parties for their marketing.
3. How We Store & Protect Your Information
We store your information securely through reputable platforms such as:
Meta (Facebook/Instagram) lead forms
Email marketing providers
CRM or scheduling systems
We take reasonable measures to protect your data from unauthorised access, misuse, loss, or alteration.
4. Sharing Your Information
We may share your information only when necessary:
With service providers (e.g., CRM platforms, email systems) that support our business
If required by law or to protect our legal rights
We do not sell, rent, or trade your personal information.
5. Your Rights
You have the right to:
Request access to the personal information we hold about you
Correct or update your details
Request deletion of your information
Opt out of marketing communications at any time
To exercise these rights, contact us at:
jo@thearenawest.co.nz
6. Links to External Sites
Our website and advertising may contain links to external websites. We are not responsible for the privacy practices of those third-party sites.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.