The Arena North – Privacy Policy

Last updated: December 2025

The Arena North (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, our services, and our advertising, including Meta (Facebook/Instagram) lead forms.

By providing your information to us, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of personal information:

Information you provide directly

  • Name

  • Email address

  • Phone number

  • Suburb or location

  • Any details you provide in a Meta Instant Form, website form, or through direct communication

Automatically collected information

When visiting our website or ads, we may collect:

  • Cookies

  • IP address

  • Device type

  • Browsing behaviour

These help us improve our website and marketing.

2. How We Use Your Information

We use the information you provide for purposes such as:

  • Contacting you about training programs, offers, or enquiries

  • Providing you with information about The Arena North’s services

  • Booking consultations or trials

  • Delivering personalised communication and follow-up

  • Improving our services, marketing, and member experience

  • Complying with legal obligations

We will never sell your data or share it with third parties for their marketing.

3. How We Store & Protect Your Information

We store your information securely through reputable platforms such as:

  • Meta (Facebook/Instagram) lead forms

  • Email marketing providers

  • CRM or scheduling systems

We take reasonable measures to protect your data from unauthorised access, misuse, loss, or alteration.

4. Sharing Your Information

We may share your information only when necessary:

  • With service providers (e.g., CRM platforms, email systems) that support our business

  • If required by law or to protect our legal rights

We do not sell, rent, or trade your personal information.

5. Your Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Correct or update your details

  • Request deletion of your information

  • Opt out of marketing communications at any time

To exercise these rights, contact us at:
jo@thearenawest.co.nz

6. Links to External Sites

Our website and advertising may contain links to external websites. We are not responsible for the privacy practices of those third-party sites.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.